Contact & Support
We are here to help you get the most out of the TherapyNeed platform.
For all inquiries, the best way to contact our support team is by email or through our official mailing address.
Email: support@therapyneed.com
We recommend using email for all questions, technical support requests, and feedback. This allows us to track your inquiry and ensure it is handled by the right person on our team.
Mailing Address
For formal, legal, or official correspondence, you can reach us by mail:
Tourpraha s.r.o.Na zátorách 613/8Holešovice (Prague 7), 170 00 PragueCzech Republic
Scope of Our Support
Our support team is available to assist you with questions and issues directly related to the TherapyNeed platform. This includes:
- Technical Support: Help with using the website, reporting bugs, or troubleshooting issues with your account.
- Therapist Profile Support: Assisting therapists with creating, updating, or managing their profile listings.
- Listing Fee & Billing Questions: Answering questions from therapists regarding their subscription payments.
- General Inquiries: Providing information about how TherapyNeed works.
- Feedback and Suggestions: We welcome your ideas for improving our platform.
What We Cannot Help With
To ensure your safety and maintain clear professional boundaries, it is important to understand the limitations of our support team. Our support team cannot provide:
- Crisis Intervention or Emergency Services: If you are in a crisis or emergency, please call your local emergency number (e.g., 112 or 911) immediately. Our email support is not monitored 24/7 and is not a substitute for emergency services.
- Medical or Therapeutic Advice: We are not healthcare providers and cannot offer any form of medical or psychological advice.
- Therapist Recommendations: We do not endorse or recommend specific therapists. The choice of a therapist is a personal one for you to make.
- Dispute Mediation: We cannot mediate disputes between users and therapists regarding session fees, cancellations, or the quality of therapeutic care. These matters must be resolved directly between the two parties.
Response Time Expectations
Our goal is to provide timely and effective support to all our users.
- Our team operates during standard business hours in the Central European Time (CET) zone.
- We aim to respond to all inquiries within 24 to 48 business hours (Monday – Friday).
- Inquiries received during weekends or public holidays will be addressed on the next business day.
We appreciate your patience and will do our best to assist you as quickly as possible.