Effective Date: 12/07/2025
1. About This Policy
This Privacy Policy explains how TherapyNeed (“we,” “us,” or “our”), operated by Tourpraha s.r.o. (Company ID: 17240387), collects, uses, and protects information when you use our website and services located at therapyneed.com (the “Platform”).
Contact Information:
- Company: Tourpraha s.r.o.
- Address: Na zátorách 613/8, Holešovice (Prague 7), 170 00 Prague, Czech Republic
- Email: support@therapyneed.com
2. Information We Collect
2.1 Information You Provide to Us
- Contact Information: Name, email address, phone number when you contact therapists or our support team
- Search Preferences: Location, therapy type, language preferences, and other search criteria
- Communications: Messages sent through our contact forms or email correspondence
2.2 Information We Collect Automatically
- Website Usage Data: Pages visited, time spent on pages, browser type, device information
- Technical Information: IP address, browser settings, operating system
- Cookies and Tracking: As detailed in our Cookie Policy
2.3 Information We Do NOT Collect
- Medical Information: We do not collect, store, or have access to any medical records, therapy session details, or health information
- Payment Information: All payments are processed directly between users and therapists
- Session Content: We do not monitor or record any communications between users and therapists
3. How We Use Your Information
We use collected information to:
- Facilitate Connections: Help you find and contact relevant therapists
- Improve Our Platform: Analyze usage patterns to enhance user experience
- Provide Support: Respond to inquiries and provide customer service
- Legal Compliance: Meet legal obligations and protect our rights
- Communications: Send platform updates or important notices (with your consent)
4. Information Sharing and Disclosure
4.1 With Therapists
When you contact a therapist through our platform, we share your contact information and message with that specific therapist to facilitate your connection.
4.2 Service Providers
We may share information with trusted third-party service providers who help us operate our platform, including:
- Website hosting and maintenance providers
- Analytics services (Google Analytics)
- Email service providers
- Technical support services
4.3 Legal Requirements
We may disclose information when required by law, legal process, or to protect the rights, property, or safety of TherapyNeed, our users, or others.
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.
5. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information only as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Contact information is typically retained for 2 years from last interaction, unless deletion is requested or legally required.
7. Your Rights and Choices
7.1 Access and Correction
You can request access to your personal information or ask us to correct inaccurate information by contacting us at support@therapyneed.com.
7.2 Data Deletion
You can request deletion of your personal information, subject to our legal obligations to retain certain data.
7.3 Marketing Communications
You can opt out of non-essential communications by following unsubscribe instructions in emails or contacting us directly.
7.4 Cookies
You can manage cookie preferences through your browser settings or our cookie consent tool.
8. International Data Transfers
As we operate from the Czech Republic, your information may be processed and stored within the European Union. If we transfer data outside the EU, we ensure appropriate safeguards are in place.
9. Children’s Privacy
Our platform is not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will delete it promptly.
10. Third-Party Links
Our platform may contain links to third-party websites (therapist websites, social media, etc.). This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending email notifications for significant changes
- Updating the “Last Updated” date at the top of this policy
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: support@therapyneed.comMail: Tourpraha s.r.o., Na zátorách 613/8, Holešovice (Prague 7), 170 00 Prague, Czech Republic
13. Governing Law
This Privacy Policy is governed by the laws of the Czech Republic and applicable European Union regulations, including the General Data Protection Regulation (GDPR).
This Privacy Policy is designed to be transparent about our data practices while protecting both our users and our business. If you have any questions about how your information is handled, please don’t hesitate to contact us.